These booking policies apply to all cleaning services provided by Protocol Facility Services LLC. Please review them before scheduling.
All services start with a free quote. You can request one by:
We respond to every inquiry within 24 hours, often the same day during business hours (Mon–Fri, 8am–5pm).
Commercial clients receive an in-person walkthrough before service begins. Walkthroughs are free and carry no obligation.
Once a quote is accepted, service is confirmed via written confirmation (email or text) that includes:
We provide arrival windows rather than exact arrival times so we can deliver consistent quality without rushing. Most windows are 1–2 hours, and recurring commercial service runs on a fixed schedule agreed at onboarding.
If our team arrives and cannot access the property within 15 minutes (and we cannot reach you), the visit is treated as a same-day cancellation and the full service fee may apply.
Add-ons (inside ovens, fridge cleaning, etc.) and scope changes must be requested at least 24 hours in advance so we can allocate the right time and team. Same-day add-ons are accommodated when possible.
For after-hours service, clients provide keys, codes, or alarm instructions during onboarding. We keep access details confidential and lock up and arm the alarm on the way out.
If you are ever unhappy with a clean, contact us within 24 hours of service and we will return to address the issue at no charge.
We observe major US holidays. Affected appointments are rescheduled in advance with as much notice as possible.
See the protocol before you sign. Leave your info and we will call to schedule a free walkthrough and your trial clean.
We will call within 24 hours to schedule your free walkthrough and trial clean.
Call (508) 205-8810